Zendesk

Under : LiveChat Services


Editor's Ratings
( Based on 1 expert rating )
Avg. User Ratings
( Based on 1 user ratings )

Plans starts at $ 14.00 / month
0% Reviewers Recommended This Tool
Free Plan Available -       Trial Period - 30 Days

Tool's Basic Features :

  • Multi-locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Tool's Review :

  • Very user-friendly platform
  • Easy to navigate and update tickets.
  • Agent ease of use is great
  • Great ways to track ticket priority
  • Expensive than the competition
  • Zendesk reporting stinks
  • Limited in integration


4.5
Expert Rating
Great
Based on 1 Review
Ease of Use:
Value for Money:
Tool Features:
Customer Support:
Vikash Kr Singh
toolsinsight.com
February 6, 2018

Zendesk Review – Features, Pricing, Integrations, Pros, Cons & More!

Zendesk provides a customizable front-end portal, live chat features and you can integrate it with other applications like Salesforce, Google Analytics and more.

You can merge or drag together all of other support channels, including live chat, phone, email services, social media and more.

Simple to integrate and use various third-party apps via Zendesk, integration varies in numerous categories such as analytics and reporting, agent productivity, CRM, e-commerce and social media. Some of the popular productivity apps are Salesforce, Google Apps, Atlassian, FreshBooks, and WordPress.

If you want to read the complete review on Zendesk then you can visit:

Read More →

  • Free subscription of Zendesk
  • Easy to use and navigate
  • Lot of different customization options
  • The chat interface for the customer is nice
  • Tons of UI decisions
  • Merging Tickets is difficult
  • The Search is a joke
  • Workflow is not as efficient
3.3
User Rating
Average
Based on 1 Review
Ease of Use:
Value for Money:
Tool Features:
Customer Support:

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Zendesk Review - Strike Up a Conversation with Zendesk Chat SoftwareRating:4.5 out of 5Tools Insight