Freshdesk

Under : LiveChat Services


Editor's Ratings
( Based on 1 expert rating )
Avg. User Ratings
( Based on 0 user ratings )

Plans starts at $ 19.00 / month
0% Reviewers Recommended This Tool
Free Plan Available -

Tool's Basic Features :

  • Multi-product/multi-brand Support
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

Tool's Review :

  • Available for free
  • Easy to use
  • Knowledgebase
  • Global customer support
  • Lack of integration with SAP tools
  • Reporting can be more customization


5.0
Expert Rating
Great
Based on 1 Review
Ease of Use:
Value for Money:
Tool Features:
Customer Support:
Vikash Kr Singh
toolsinsight.com
January 25, 2018

Freshdesk Reviews, Pricing, Features & Comparison with other Project Management Tool

Freshdesk is one of the famous project management tools that allows user to bring all of their customers’ conversation into a single interface. It is integrated with the lots of useful apps like Google Apps, Harvest, CapsuleCRM etc…

Some of its known features are Global customer support, Gamification, Email to Ticket Conversion, Automation – Ticket routing, scenario automation and more.

With the help of Freshdesk you can Solve Managing chaotic email communication, Collaboration between teams on support issues, Executing mundane repetitive tasks.

Some of the planning options provided by this project management tool are Sprout (free, unlimited agents), Blossom, Garden, Estate, and Forest.

Read More →

  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Doesn't support NLP based reports
  • Needs to have more communication pieces
  • Improvement needs in reporting module

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Freshdesk Review - An Affordable Customer Support Software For AllRating:5.0 out of 5Tools Insight