Live chat Service is one of the essential attributes of any online business because without contacting your visitors you can’t boost your business profit. Hence, it is important to add a suitable chatting facility to your website. A Live Chat Feature is the way through which your visitors can contact your representative and get all kind of product/service info, helps and more.
There are many Live Chat tools are available, but it is important to pick one from the huge list of Online Support Tools. While choosing the one you should take care of several things that matter your business.
That’s why it is important to know all about them and compare the Different Factors of Live Chat Tool, compare their features, pricing & other factors with each other – and after it see which one suits to your business.
Today, we will discuss about an advanced Live Chat Solution- suitable for all types of business. So let’s start;
Smartsupp offers live chat service for all types and sizes of online business. And according to their officials: it is the only chat service that offers Video Recording of visitors- this makes it different from others.
Smartsupp turns a difficult task of adding live chat functionality to any website easy. Now, one can easily include this live chat service with all of the most famous platforms, like WordPress, Opencart and more. The entire installation process only takes a few minutes. It also offers a plugin for WordPress, Joomla, Prestashop, and Magento.
Another attractive thing about this tool is, you can use Smartsupp live chat Service completely free for an unlimited number of operators.
If your online business needs a large support team to handle your visitors/customers then don’t worry, as you can still use most of its features without paying a single penny.
If you are impressed with this tool and want to extend its features, like video recording, statistics or auto messages sent to the visitors, you’d need to pay only $10 per month. According to my concern, there is no any live chat tool available that offers less price as compare to Smartsupp.
The only close competitor in the pricing area is Tawk.to (it offers almost the premium features offered by the Smartsupp except video recording) for free.
Smartsupp is very flexible and your chat agents can access or answer chats remotely, from their home, office using their Smartphone. Customization of this tool is also very simple, one can change the look of Smartsupp live chat window according to the website theme or brand identity.
Smartsupp is designed with auto-messaging feature through which you can set up messages to be delivered automatically at a specific action of your visitors. Whenever any visitors visit your website or meet certain conditions then they will see your welcome message.
This tool is integrated with lots of useful tools like Google Analytics and more. Through this, you can see how this live chat service is working and impacting your online engagement metrics.
Real-Time Chatting with Visitors: This tool instantly show notifications to your chat agents when any visitors start chatting, so you can replay to them without wasting a single second. This will also improve the service/support quality of your business.
Record Video of your visitor’s Screen: With the help of this advanced live chatting service you can record your visitor’s screen and watch the recorded video on your website. Via this, you can view your visitor’s activity like mouse clicks, and another type of movement. In short, you can monitor the behavior of your website’s visitors.
Supported Platforms: No matter in which platform your website is created, as Smartsupp is compatible with websites created on any platforms. It is integrated with more than 100 third party tools.
Answer Chats from anywhere: If you have a Smartphone then you can deal with your customers from anywhere. Use your Smartphone and start solving the problems of your visitors.
Easy to Customize: It’s very simple to customize Smartsupp according to your website. Modify texts, colors, position, and picture of Smartsupp chat box. You can also do advanced customization with the help of product’s API.
- Chat conversation history
- Custom integration with 3rd party systems
- Groups of agents
- Integration with help desk or CRM
- Limited access for agents
- Office hours
- Team shortcuts
Smartsupp Pricing Plans:
- Unlimited number of agents
- Unlimited chat conversations
- Custom chat box design
- Automatic messages
- 14-day chat history
Standard Plan – $10/agent/month (20% OFF on annual billing)
- All features of Free Plan
- Unlimited chat history
- Visitor recording
- Limited access for agents
- Google Analytics connection
Pro Plan – $23.75/agent/month (20% Discount on annual billing)
- All features of Standard Plan
- Groups of agents
- High load dashboard
Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based and Windows Mobile
Language Support: English, Europe, Asia, Australia, China, Germany, India and Latin America
Customer Types: Small Business, Medium Business, and Freelancers
Deployment: SaaS and Cloud Hosted
So, it is clear that Smartsupp is an advanced live chat support service that offers their basic version for free. So you don’t need to pay if you need to access only its basic features. But if you want to access its premium features like API, Chat conversation history, Custom integration with 3rd party systems, Groups of agents, Integration with help desk or CRM, Limited access for agents and Video Recording then you would have to go with its premium plans.
Smartsupp also contains some limitations or issues, we all know the importance of managing visitor’s data of the website but it doesn’t allow you to organize visitors’ info into contacts or leads.
It is suggested to first go with its free version, and if suits to your business and feature expending become necessary then you can go with any suitable pricing options.