If you are running an online business without having a proper channel to connect with your customers/new-visitors then you are losing the chance to engage your potential customers.
According to the business experts, without connecting with your website visitors and consulting with them you can’t grow your business. In order to get connected with your website’s visitors in real-time and boost the opportunity to engage with potential customers, you need a professional Live Chat tool. There are various tools are available through which you can deal with your customers’ queries, some of them are Jivochat, Olark, Zendesk, Provide Support and more…
Every single business has its own uniqueness and requirements; each business needs a special Customer Support Software solution that will be programmed according to their business size, type of customers and employees and more.
Today, we will discuss about famous Live Chat software called REVE Chat Software. This is the tool that provides lots of advanced features to deal with your customers. You can answer any queries of your customers asked via Live Chat, Voice Calls, Video Chat, Facebook Chat Integration and Proactive Chat.
The Reve Chat also contains various important features like Queuing, Visitor Analytics, Advanced Routing, Real Time Chat Monitoring and more. These features make REVE Chat more famous among the business owners. You can integrate other popular platforms like WordPress, Joomla, Zen Cart, Magento and Shopify with Reve Chat tool.
REVE Chat is the multi-channel live chat software that offers instant help to your visitors/customers. You can easily engage with their customers on social network platforms via Facebook and Viber Messaging. This is the tool that programmed with several helpful features like Voice/Video Chat, Department Management, Auto Triggers, Visitor Analytics and Queuing through which one can easily provide better customer service and boost sales conversions.
You can also customize REVE Chat according to your business requirements, it’s very simple to customize the chat experience according to your brand and personalize every customer interaction. REVE chat offers a 14-day trial period along with other three plans for a small business ($13.5), a medium business ($22.5) and for enterprise (custom pricing).
Key Features of REVE Chat
- Agent Scheduling
- Call Me Option
- Customizable Branding
- Knowledge Database
- Persistent Chat
- Shortcut Messages
- Visitor banning
- File Sharing
- Personal Greetings
- Social Media Integration
- Assignment Management
- Offline Form
- Proactive Invitations
- Visitor Targeting
- Real-Time Monitoring
- Automatic Greetings
- Visitor Tracking
If you want to go with this tool then you need to sign up through a 3-step customization, here you can select the alignment of your chat window, its color and select whether you would like to turn on pre and post-chat forms.
After finishing the customization process, you can start chatting with your visitors – you can also test this app on a dummy website without the need to adding the code on your actual website.
Via this software chatting becomes very simple and intuitive for your website visitor as well as the support agents. One of my favorite options of REVE chat is – one can make calls or have video conversations which are unique feature.
Its dashboard is well organized and one can easily navigate to its different options. You can also see the overall statistics and complete reports about your website.
REVE Chat Pros
- Easy to Signup
- It offers Video and voice chat
- Integrations: Facebook, WP, Shopify, Magento, Wix etc.
- Mobile SDK and developer API
- Very simple to use
REVE Chat cons
- Only 14-day trial
- Lack of email onboarding
- Built-in ticketing system not available
REVE Chat Pricing Plans:
Standard – $15/license/month or $13.5/license/month (annual billing) or $12/license/month (2-year subscription)
- Proactive Chat
- Chat Monitoring
- Online Visitor Tracking
- Canned Response
- File Transfer
- Chat Transfer
- Facebook Chat Integration
- Multiple Website Integration
- 256 Bit SSL Encryption
Advanced – $25/license/month or $22.5/license/month (annual billing) or $20/license/month (2-year subscription)
- All features of Standard plan
- Live Video Chat
- Live Voice Call
- Advanced Reporting
- Chat Banner Customization
- Agent Rating
Enterprise – Custom Enterprise Pricing
- All features of Advanced plan
- Custom Analytic Report
- Unlimited Website Integration
- Integration Support
- Custom Development
- Dedicated Account Manager
- Custom Requirements Development
- On-premise or Cloud Solution
- Custom Reporting
Technical details of REVE Chat
Devices Supported: Windows, Android, Mac and Web-based
Language Support: English, Germany, India, Spain, France, Russia, Italy, Portugal
Supported Customer Types: Small Business, Large Enterprises, and Medium Business
Deployment: Cloud Hosted
REVE Chat software is perfect for all types and sizes of businesses, if you are not much sure about this tool then don’t worry as you can use this tool for free. In order to check Reve Chat for your online business, this tool offers 14 Days trial period.
No matter you are impressed with this tool or not, go with its 14 days trial offer. It is not recommended to sign up for any paid plan. Sign up for 14 days Trial and use this tool for your site, if it suits you and your business then further you can go with its paid plan.