Are you searching a professional Live Chat service for your business? Want to provide instant support to your customer along with generating leads and boost sale?
If YES then first you should go through the several Live Chat services’ reviews and analyze them deeply. It is completely unprofessional to buy any kind of tools/services without knowing about the pros, cons, features and comparing live-chat tools with each other.
Now, coming to the point, here we will discuss popular live chat software “Provide Support” and deeply analyze this tool over different criteria.
According to their officials “This software is the fastest way to connect with your customers and Provide Support to them in real time.”
Provide Support is one of the oldest & reliable live chat tool and real-time visitor monitoring platform (It is launched in the year 2003). Provide Support only focuses on live chat and visitor monitoring service. It is perfect for a broad variety of business sizes and it can be employed in a variety of implementation strategies.
It contains lots of special live chat features which help you to grow your business. Some of the advanced features are agent-to-agent chats, able to transfer ongoing chats between agents and sends email on chat transcripts.
Provide Support is a Web-based cloud application, so you don’t need to purchase any extra hardware in order to use this tool. Provide Support has a number of tiers of service depends on the number of users and customers can select from monthly, bi-annual or annual billing cycles.
But it doesn’t contain features of other live chat providers, so if you are thinking that Provide Support offers you marketing, sales or other CRM or customer relationship management applications, then you need to think twice.
Features of Provide Support Live Chat Tool
This tool is easy to integrate with your Web Site, you don’t need to install any Software. With the help of this tool, you can manage more than one Chats at the same time, transfer your call to other agents, do Operator to Operator Chats, Proactive Chats, and Chat Transcripts.
Real-Time Visitor Monitoring
This advanced feature is very effective in tracking your visitors in real time. This tool offers all the information about your visitor like the list of visitors, Geo Location, how they browse over your site, their IP-to-location, what browser and OS your visitors are using, Referring URL, Search engine keywords and more other helpful insights.
Native Operator Console
This tool is very simple to use, it gets Autorun when OS boost. You can hide it to the System Tray, Idle Detection, give Popups and Sound Alerts, and show Operator Profiles and more.
Customization and Branding
Easy to customize, you can adjust this tool according to your requirement. There are several things that you can customize that include: Chat Icon Pre-chat Form, Visitor Messenger, System Messages, Chat Invitation, Post Chat Survey and more.
Via this software, you can handle your customer more efficiently and professionally. It offers Spell Checker option that supports 12 Languages. With the help of this automatic Spell Checking tool, one can add their own User Dictionary and Suggestion List.
Some of the Other Features are:
- Translate your chat into any Language
- Web Page Push
- Auto-Changing Chat Icon
- Canned Responses
- “Party is typing” notification
- Leave-a-Message Form
- Google Analytics integration
After comparing with the other live chat software/services, I found that the Provide Support’s monthly fees are unexpectedly low.
If you are a small business owner (one operator is enough) and want to use this live chat service then you have to pay $15/month only. Have a look at the full pricing information:
- With 1 operator you have to pay $15
- With 3 operators you have to pay $30
- With 10 operators you have to pay $60
- With 1 operator you have to pay $35
- With 3 operators you have to pay $70
- With 10 operators you have to pay $140
- With 1 operator you have to pay $60
- With 3 operators you have to pay $120
- With 10 operators you have to pay $240
- With 1 operator you have to pay $99
- With 3 operators you have to pay $198
- With 10 operators you have to pay $396
Provide Support Live Chat tool also offers a 10 days trial for their users to clear any kind of doubts and check the effectiveness of this software. You can sign up for a 10-day free trial, and enjoy the majority of its features that offered in the paid packages.
Supported Operating System
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8
Provide Support Integration
Joomla, WordPress, Magento, OpenCart, Shopify, Drupal, Magento Go, Volusion, PrestaShop, 3dcart, Bigcommerce, AmeriCommerce, Pinnacle Cart, X-Cart, CoreCommerce, Weebly, Fortune3, MailChimp, CubeCart, Zen Cart, osCommerce, Squarespace, GetResponse, Microsoft Outlook
That’s all about Provide Support, so we have discussed all the good and bad things about this tool and now it is the time to conclude Provide Support.
According to me, first you should go with its 10 days trial period and after using this tool for 10 days you can easily decide what to do. If it suits your business and you think that you can handle it then you can choose any one pricing option according to your business requirement.