Nowadays everyone wants to make their service trendier, if you are among them and want to grow your business then the master key is becoming responsive to your end users.
Responsive is in the term of giving a response to your visitors/users. If you immediately provide a solution to any query asked by your visitors then it positively impacts your business and adds an extra star.
As we all know that the best time to provide an answer to a question is, so often, right when it asked.
If you’re running a business and selling anything OR an affiliate marketer, eCommerce vendor, instructor, Internet marketer, teacher, network marketer, local business owner, coach/consultant then you need an effective way to interact with your visitors or customers.
With the help of Live chat software, you can easily and effectively interact with your customers and provide them instant help. No matter whether customers are having an issue or anyone navigating your site has questions about your service/product, you can start to chat with them easily.
In this blog, we will discuss about another Live Chat solution called Olark, and try to cover all the facts of this tool.
Olark is a live chat tool designed for those businesses who believe in helping peoples in real-time. This is one of the easiest ways to add chat to your site. There are several methods through which you can add this tool to your website or eCommerce platform –paste its embed code into your webpage OR install Olark extension into your CMS or eCommerce platform. Once you successfully add Olark to your webpage then you’ll have a live chat button on your site in minutes.
After adding to your website or eCommerce platform, now if you want to customize Olark in order to match with your site’s theme then you can easily do it. You can modify several Olark’s appearance according to your requirement such as you can set a light or deep background, set either button or tab for the chat box, and change the color of your theme that suits to your site.
Olark work for your business 24X7, no matter either your live chat agents are available or not. If your live chat agents are not available then it takes messages from your visitors so that when agents become available then they can reach out to them.
This tool allows you to watch your customers and fill their shopping carts, help them to find exactly what they need by start talking directly.
Olark’s dashboards and customized reports will help you to monitor your chat agent activity and their performance.
How does Olark Live Chat solution help you to grow your business?
- Track who’s shopping: You can grab some important information like user’s cart balances, URLs, contents, countries, referrers and more in real-time.
- Place and Platform Independent: You can chat from anywhere, start chats from any browser or on your PC via standard IM clients. You can also start chatting on your mobile device.
- Multiple Operators: You can make a team and onboard them selling, upselling, converting customers and saving shopping carts. With a team, you can easily talk to as many customers as you need.
- Fully Customization: One can easily customize languages, colors, themes, CSS and more according to their need.
Some Important Features of Olark
Insights And Ratings – No need to guess how your live chat solution is working and what are the customer reviews about your help desk. Olark provides all the important insights and ratings about your chat agents which will help you to make a team of helpful agents.
Cloud-Based Access – This is one of the eye-catching features of Olark, as it is a cloud-based program so you don’t need to think about where you belong from. With this tool, you can start chatting with your end users without the need of installing anything. This can enhance the response time and impact your business positively.
Lots of Integrations – Olark is integrated with several third-party tools like Groove, HubSpot, Salesforce, the Olark Slack App, Zendesk, Front, Help Scout, Desk, SugarCRM, Highrise, Nutshell, MailChimp, Microsft Dynamics, jira, Google Analytics, Shopify, BigCommerce, WordPress, ActiveDemand, GreenRope, Webhooks and more.
Easy to Customize – You can customize Olark according to your requirement, in order to look good during your entire flow of operations and proceed with the extreme confidence Olark customization will help you.
Response Shortcuts – You can create shortcuts for the frequently asked questions or the same questions over and over. By establishing shortcuts you can create the perfect response to almost any array of questions to provide them for the quickest response, customer support, sales, and growth.
Detailed Statistics – Along with tracking your website visitors you can also track your individual chat agents. This will help you to make a group of helpful agents for your business. This feature allows you to find out which agents are responding and dealing perfectly, which ones are potentially underperforming.
Away From Keyboard Messages – no matter your chat agents are available 24X7 or not, this chat tool will work for you every time. If your agents are not available or need time off then Olark live chat helpdesk automatically converts into a contact form. So your end user will never feel any kind of unresponsiveness and they can add their questions to solve by chat agent when they become available.
Olark’s Technical details
Supported Devices by Olark are- Windows, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
Supported Languages by Olark are – USA, UK, Canada, China, Germany, India and Japan
Supported Customer Types by Olark are – Small Business, Large Enterprises, Medium Business and Freelancers
Pricing Plans of Olark:
- Monthly Billing: $17/month
- Annual Billing: $15/month
- Bi-Annual Billing: $12/month
- 1 Operator
- Monthly Billing: $49/month
- Annual Billing: $44/month
- Bi-Annual Billing: $34/month
- 4 Operators
- Monthly Billing: $129/month
- Annual Billing: $116/month
- Bi-Annual Billing: $90/month
- 8 Operators
- Groups feature
- Monthly Billing: $243/month
- Annual Billing: $219/month
- Bi-Annual Billing: $170/month
- 15 Operators
- Groups feature
That’s all about Olark, I’ve tried to add all the information about this tool on this blog. But if you want to compare Olark with other available online chatting tools then you should visit: http://www.toolsinsight.com/tool/olark/y9rIvIJVcw==
If you are impressed with this helpdesk service then it is recommended to first go with its free trial offer instead of buying it instantly. As it offers 14 days trial period, that’s why you should first go with its trial period and if suits to your business then choose any plan according to your business need.