NETOP Live Guide Review – A Secured & Effective Live Chat solution for your Business

NETOP Live Guide reviewNo matter what type of business you are running, as if you are dealing with the customer then you need a proper way to consult or chat with them. There are lots of tools are available in the market but in order to offer your customers convenient support, you should go with a professional one.

Today we will discuss an enterprise chat tool “Live Guide” from Netop. Live Guide chat has implemented corporate chat in the big organization around the globe. This tool is not only for chatting, while at the same time it also gathering vital business insight for your company.

Netop’s Live Guide live chat platform is designed for the medium to large-sized business and even Fortune 100 firms.  Live Guide is an efficient, powerful and very simple to use. Its dashboard is very intuitive and organized, it allows agents to respond to their customer quickly. Your agents can perform inquiries from visitors and manage multiple chat sessions at one time.

Live Guide is designed with all those features that you would expect from any enterprise-level live chat software. Some of its advanced features are proactive chat, integration of analytics, and complete reporting.  But one of its known features is their advanced security system. Because of its advanced security algorithm, this tool is used by various US government agencies.

You don’t need to download and install anything over your system, Live Guide is a “hosted solution.” This tool is operated on their servers in the cloud, so you can optimize your resources.   

According to me, this robust chat platform is little pricey. This tool is much more expensive than other live chat platforms which are designed for the small business market.  A Basic version of the Live Guide software is starting at $35/month/user, but this is the basic plan so it doesn’t contain some important features like proactive chat, audio/video chat, and enterprise security.


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Live Guide Feature Summary


Customer Satisfaction

  • Click-to-Chat
  • Mobile Chat
  • Audio & Video Chat
  • Broad Platform Support
  • File Transfer
  • Co-Browsing
  • Chatbot
  • Remote Assistance
  • Remote View
  • FAQ bot


  • Preview Chat
  • Preview Chat Forms
  • TEAM Chat Room
  • Advanced workflow
  • Comprehensive Reporting
  • History & Logs
  • Prepared responses
  • Surveys & Forms
  • Usability & Efficiency
  • Desktop Notifications
  • Get Started Easily


  • Customer Intelligence
  • Proactive chat
  • Social Media & Email


  • Secure Chat
  • Live Chat in the Cloud
  • Data Masking
  • IP Restriction
  • Data Privacy Compliance

Tailor Made

  • Customization
  • Unlimited Number of operators
  • Multi-Language Spell check
  • Multiple Campaigns
  • Campaign Management
  • Chat Widget
  • CRM Integration
  • API Integration
  • Pre-chat banner
  • Flexible Pricing

In order to start using Live Guide, you don’t need to download or install this tool. Simply, signup and login to your account on the Live Guide servers and start a new live-chat campaign. You can also arrange the service according to the need of your company. This tool offers the option to buttons, triggers, customize chat windows, keywords, reporting and canned messages.

You can easily gather the valuable marketing insights by customizing the pre- and post-chat surveys. By accessing all the important marketing insight about your customers/visitors and critical information about your campaigns you can make your business profitable.

This tool will also help you to serve your customers more professionally, you can use pre- and post-chat surveys to allocate employees to any precise departments or skill sets. Through this way, you can resolve customer concerns more effectively.

You can access live chat from anywhere and anytime from any platform, as this online chat service is platform independent. The skill to access live chat from any platform becomes very important. Live Guide offers excellent support for mobile computing. You can also do two-way audio and video chat into your websites.

Via this tool you can convert your visitors into customers, your agents can connect with the visitors and help them to purchase your product or provide the information about any promotions. This online chat platform can also record all the activity of customers such as customer histories, GEO location and more. These insights will help your chat agents to generate leads and convert them.

If any visitor returns to your website again then your agents will never need to start the conversion process from the initial stage as all of their histories is logged. With the help of all useful gathered information, you can establish a proper connection with your customer more effectively. Live Guide integrated with Google products like AdWords and Analytics to record the useful information about your visitor. This tool also connects to the advanced customer relationship management (CRM) application Zendesk.


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That’s all about Live Guide chat service, according to my experience it is an advance, resourceful and scalable corporate chat software platform.

Its reporting option is very effective. Live Guide Chat Platform’s design is very clean, it comes with hassle-free installation make this tool perfect. If you need an enterprise chat service for your business then this tool is perfect.

But it is little costly, that’s why it is recommended to avoid immediate purchasing. Instead of this, you should first schedule a demo for you. After demo, you can easily decide that Live Guide is Ok for your industry or not. If all Ok then go with the pricing option and opt one according to your business else browse other Online Chat Services like Jivochat, Olark, Zendesk, LiveChat, Intercom and more.