A Complete Review of LiveChat – A Quick Way to interact with your Customers

LiveChat pricing If you are selling any product or service then it is important for you to also provide a quick customer support for your users. This will add a positive impact on your product or services.

Just assume that you are a customer who needs help with a service or products then you need real human voice/commands to deal with your unique problem.

Nowadays every business needs live chat support software in order to provide an effective customer support to your precious users. If you don’t integrate any chat support to your business then it is suggested to integrate anyone as soon as possible, there are various chat support software/tools and services are available in the market to choose one that suits to your business and give an extra edge to your business.

Here in this blog, we will learn about one of the famous live chat software known as “LiveChat”.

LiveChat is very advanced and easy to integrate live chat helpdesk service that supports almost every webpage. This tool is perfect for those who are running a business that could benefit from adding live chat support on pages. Via this, you can also increase the sales and offer unrivaled real-time support to your customers.

LiveChatInc will allow you to deal with the support issues of your website without worrying about the high cost of support. You can also get the feedback from your visitors, which is based on how you or chat agents deal with them. After the completion of every conversation, users will get an option to score the support performance. So, along with the support, it also helps you to improve the quality of your support service.

With the help of LiveChatInc you can convert your boring helpdesk team into customer service rock stars. Integrating this chat tool to your website will give a positive impact to your product/services and also increase an extensive advantage over your competitors.

This tool is able to do the heavy lifting, which normal Email and Phone service are unable to handle. Your customers don’t need to wait in super long queues as you can give them response very quickly.

Along with chat facility, the LiveChatInc will also offer an option through which you can track your visitors browsing your website in real time.

You can easily track whether they are scrolling on the shopping cart, or abandoning an order. And then you can quickly invite them to chat to convert them.

Want to track your chat agents then don’t worry as LiveChat provides the report card for every of your helpdesk team agent. The report card generated by this tool is based on the total number of chats, how much time spent dealing with a customer, or chat invitations.

I Want to visit LiveChat‘s Official Website

So, you can easily calculate the speed of your team’s responses and find how to increase the quality of your service.

       

Features of LiveChatInc

 

Agent application

  • Track your agent’s chats
  • Easily transfer your customers to another agent
  • You can proactively engage your visitors to chat
  • Communicate with other helpdesk agents
  • It allows you to request and supervise a customer’s desktop using Remote Desktop option
  • You can verify the details of your customers along with page and geolocation
  • It also shows you notifications about the chats and conferences
  • Get the chat history of a particular visitor
  • Turn on customers queue and start chatting with some specific clients
  • Via this tool, you can organize conferences and request available agents to chat
  • Deal with the number of customers at the same time
  • This professional tool also allow an option for your spell check in real-time and offer dictionaries support

 

Also Read: The Scribendi Review – A Human Based Proofreading and Editing Service

 

Customer web application

  • You can also save the web chat log to local drive
  • Know the response time of a team agent
  • Option to get a call back from an agent
  • If you are using this tool then you don’t need to worry about the platform, as you can chat with your PC’s browser or even a mobile device
  • Tool will notify you when an agent replies
  • Easy to print the web chat log
  • Share the web chat log via e-mail

Website monitoring

  • Track your customers or visitors in real-time and also see their status
  • Find the reference webpage where your visitors came from
  • Track the keywords that your visitors searched in the search engines
  • Track the visitor’s visit history
  • Easy to find the customer’s browser, language
  • Install tracking code

Statistics & Analytics

  • It offers Pre-Chat and Post-Chat Surveys
  • Availability of Agents
  • Average Talk Time
  • Invites and Chats Traffic Density
  • Average time of Answer
  • Average Queue Waiting time
  • Google Analytics integration

 

Pricing Plans of LiveChat:

LiveChat generally offers 5 pricing models:

Starter: $16 per seat/month if billed annually OR $19 if billed monthly

  • 60-day chat history
  • Basic chat customization
  • Ticketing system
  • Data security

Regular: $30 per seat/month if billed annually OR $36 if billed monthly

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting

Team: $33 per seat/month if billed annually OR $39 if billed monthly

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Branding support

Enterprise: $50 per seat/month if billed annually OR $59 if billed monthly

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Branding support
  • Staffing prediction
  • Work scheduler

Enterprise Plus: $149 per seat/month- this can only billed annually

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Branding support
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training

 

Technical details of LiveChatInc

  • Supported Devices – Windows, Android, iPhone/iPad and Mac
  • Language Support – USA, UK, Canada, China, Germany, India, Japan
  • Pricing Model – Monthly payment
  • Customer Types – Small Business, Large Enterprises, Medium Business

 

Yes, I Want to use LiveChat‘s 30 Days Trial for Free!!

 

Conclusion

The livechat option can help you to make your product and service more popular, this is the way through which you can also boost the conversion rate.

But it is not suggested to buy this tool immediately, as it offers a 30 days trial without the need for any credit card. So first you should go with the 30 Days Trial Period LiveChatInc, and if it suits your business then you can upgrade this service to any of the available pricing plans.