Are you searching for a perfect way to connect and communicate with the people visiting your site or using your application? If YES then you need a Live Chat Support system. By adding a Live Chat Support to your online business you can easily get connected with your customers and first-time visitors. Via this, you can improve the quality of your service and convert a visitor into your customer.
There are many Live Chat Services and Tools are available in the market, so don’t get confused while choosing one. Before selecting anyone for your online business it is necessary to know all the facts, pros, cons, features and more about that tool. It is also recommended to verify the tool that you are going to buy is suitable for your business and able to fulfill your requirement OR not.
I’ve already reviewed lots of live chat support tools and services, and today came with another one. Here in this blog, we will discuss another live chat tool – “Intercom.”
Intercom is a marketing automation tool that will allow you to find who is browsing your site or app, filter your visitors, start chatting with them or send them emails, and see who is slipping away.
Intercom offers a new way for the online marketers to connect and communicate with their customers. It is actually a platform that offers a perfect way to communicate with your customers. It also provides a set of integrated products for every team which includes sales, marketing, product, and support. Via Intercom, you can connect with the targeted customers present on your website.
It will also help you to generate leads and convert them into sales. This advanced customer messaging tool can easily find and qualify leads. So, you can consider it as a marketing automation tool enabling you to set precise chat, e-mail or SMS messages depending on users’ activity.
Intercom has more than 17,000 paying customers all over the world, this tool is used by startups like General Assembly, ZenPayroll and Invision, to public companies like Ancestry.com, New Relic, and Shopify.
Some of the Benefits of Intercom
Helps to capture more leads
Using form is one of the old tricks to engage your leads. This tool allows you to instantly engage your leads via targeted messages. With the help of this software, you can generate leads by steering the accurate ones to the accurate sales person while keeping conversations in sync. So, you can convert leads faster by connecting your sales team.
Live segments and filters
You can easily see and get the live notification about the visitor’s status updates, such as new visitors, active visitors, and visitors moving away. Via this tool, you can also create segments and customize them according to the user attributes or events. This software will provide you a complete detail of every customer such as their activity, GEO location, social media profiles, etc. So by having all the information about the customer behavior you can easily build targeted campaigns for your preferred audiences.
Rich user and company profiles
Intercom live chat service provides the complete information about your customer on a single platform. These insights include location, contact details, company name, interaction history, and their live status. Hence, you can get much-needed data to start chatting with the user and it will also improve the customer support and service.
This tool helps you to monitor your campaigns, you can see the status of your campaign performing in real time. You can access data such as click-through rate, open rates, and other important actions. So, there is no chance of missing important metrics and signs, and you can quickly do any type of improvements on your camping. This can make your campaigns more effective and fruitful.
Via Intercom, you can setup behavior triggered campaigns and target selected users who execute assured actions or are at exact stages, like new, active, and dormant users.
Pricing Plans for Intercom
This tool is available with a 14-day free trial, after using this tool for 14 days if it suits your business then you can go with any of the below-given plans according to your need:
- Respond: from $53/month – This plan will manage conversations with leads and customers at scale.
- Engage: from $53/month – This plan send allows you to send targeted messages to the right people at the right time.
- Educate: $49/month flat rate – After opting to educate plan you can create, organize and publish help articles
- Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
- Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
- Customer Support (powered by Respond + Educate): from $102 /month – this plan is for those who want to solve customer problems faster with an integrated help desk and public knowledge base.
Technical details of Intercom
Supported Devices – Windows, Android, iPhone/iPad and Mac
Language Support – USA, UK, and Canada
Customer Types – Small Business, Medium Business, and Freelancers
That’s all about the Intercom, if you are satisfied with its feature and working mechanism then you can test this tool for your website. Go with a 14 days trial period without paying a penny, after using this tool for 14 days you can easily find out that it is suitable for your business or not. If it suits your website or online business then further you can choose any paid plan according to the need of your business.