FreshChat Review – Live Chat Support for Modern Messaging

FreshChat reviewWant to engage your potential visitors to convert them into your customers? If your answer is YES then you need a Live Chat service for your online business. This is the trendy way to deal with your visitors and customers’ queries, problems and more. By adding an online chat service to your website, you can also know who is dropping off OR are closer to buy your product/service.

If you realized the importance of Live Chat support and decided to buy Live Chat Software then it’s important to know all about the tool that you have selected for your online business. There are various types of tools are available in the market that offers live chat support, but before choosing anyone it is important to do a complete research about them OR read the complete review @

Today we will discuss about another trendy live chat service ‘Freshchat’ and try to reveal all of your common questions like “Is Freshchat tool works for my business?”, “Can I use Freshchat for free?” “Features of Freshchat”, “What are the cons of Freshchat?”, “Size of business supported by Freshchat” and more.

Now, coming to the point, Freshchat is advance live chat software exclusively designed for the small teams. This software will help you to do several things to improve the quality of your business like boost the website visitor rate, provide an effective support to your customers and more.

Freshchat is packed with an interactive widget through which you can converse with your visitors even while you are recording all the insights you required to customize your pitch. Now, you don’t need to do more old school forms, as via this tool you can collect more than just an email address. The Freshchat widget is fully customizable, designed with several interactions flows right out of the box for both conditions i.e. available and away.

Now you don’t need to switch different tabs in order to search for the context and history of a specific visitor. Freshchat will provide a complete history of a visitor while chatting without the need to switch tabs. It offers several insights about the visitors such as “where the visitor has come from?”, “what they are looking at on your website?”, “How they landed on your website?” etc…

Managing visitors are very easy on Freshchat live chat support software. It keeps track of all the people you’ve connected with. Peoples are classified on the basis of visitors, prospects, or customers depending on where they are in your sales funnel. This will help you to easily mark someone as a customer and stand out them from your visitors and prospects the next time they’re visiting your website.


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Feature of Freshchat

Message Channels: Differentiate your conversations based on topic message channels for example refunds, feedback, etc…
Unlimited Contacts: Don’t worry about the deletion of your visitors’ data as your website traffic grows. This tool will save all the info and you can access them whenever you want.
Priority Inbox: It is easy to find and respond to conversations that are important, via filtered views that sort your chats based on time for which responses are pending.
Custom Views: It is very simple to filter conversations by team members, groups, and message channels, and you can save the views of you access frequently.
Web Messenger: This advance chat software is Modern, private, and continuous. You can use emojis, videos, or words. Also, fetch the entire forgotten context using chat history. 
Events and User Properties: Track your user’s activity. Know what, where, and how of your website visitors behaving on your site by recording events.
People Segmentation: Categories your leads and customers based on Geo location, event history, or product usage.
In-app Campaigns: Onboard, educate, retain, re-engage. This tool allows everything for great customer success.
Bot: Its bot allows you to generate leads 24×7 without the need to being present 24X7. Allow the bot exchange pleasantries, set expectations, and decrease the team dependency.
Customized Bot Workflow: You can easily control your bot, like what to say and when. Set your bot for the right tone – empathetic, fun, or confident.


Also Read: 13 Killer Tips To Write Content That Drives Insane Traffic & Engagement in 2018


Freshchat Technical details

Supported Devices: Windows, Linux, Android, iPhone/iPad, Mac, and Web-based

Language Support: English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish and Swedish

Customer Types: Small Business, Medium Business and Freelancers

Deployment: Cloud Hosted and Open API

Freshchat Pricing Plans:

Sprout – Free

  • 10 Active members
  • Unlimited contacts
  • Priority Inbox
  • Channels and Groups
  • 30 day chat history
  • Integrations (Facebook Messenger, Slack, Freshdesk)
  • Mobile app
  • Desktop and push Notifications
  • 10K MUV

Blossom – $15/member/month

  • All Sprout features
  • Unlimited contacts
  • Events Timeline
  • Limited triggered messages
  • FAQs
  • CSAT
  • Zendesk Integration
  • Assignment rules
  • SmartPlugs
  • Business hours

Garden – $24/member/month

  • All features in Blossom
  • Unlimited contacts
  • Bots
  • Unlimited, recurring triggered messages
  • In-app campaigns
  • Event capture
  • Clearbit integration
  • Freshsales integration

Estate – $39/member/month

  • All features from Garden
  • Unlimited contacts
  • IntelliAssign
  • Multilingual support
  • IP Whitelisting
  • Customer Success Manager


I’m Impressed, Want to use FreshChat for Free



So, it is clear that Freshchat is an advanced messaging software specially designed for sales and customer engagement teams to chat with prospects and customers on the website, mobile app, or social pages.

This tool is packed with lots of features like campaigns, integrated self-service, sales bot, and intelligent message routing, expectations and more.

And the best part of this software is, Freshchat is completely free. Yes, it is true you can use this tool for free for your 10 active team members and unlimited contacts. So it is suggested to first try its Freemium plan and if it suits to your business then you can select any of the available pricing options.