Live chat service is necessary for all kind of businesses; it will add another wing to your business/services. By adding any Live Chat tool to your website you can connect with your customer directly and provide the answer to their questions. You can also make new customers by guiding your visitors properly.
Today we will discuss about “Comm100 helpdesk” software and try to find that this tool is perfect for online businesses or not.
Comm100 helpdesk software is designed with a wide range of features through which you can create a unique live chat experience on your website. It is an enterprise-grade live support solution, you can easily connect with your visitors when they need help. This is important as it improves the quality of conversions, sales, and customer fulfillment.
This tool is based on the advanced technology and allows you to set up rich and multi-media connections with visitors. Your visitors can easily move from Chatbot to text and audio/video chat. It is a widely used tool for an e-commerce website, Comm100 Live Chat tool is perfect for the sales team as they can effectively identify and convert potential customers. Along with the sales team, it is also perfect for the support team of your company, because they can address customers’ concerns in real time and provide them solution instantly. Comm100 Live Chat is one of the reliable product, currently, it is used by more than thousands of businesses around the globe. This flexible and scalable Live Chat software is suitable for all type of businesses or organizations having any size.
Comm100 Live Chat offers two separately deployed editions, one for small businesses and another for the large enterprises. The small business edition is packed with live chat, flexible pricing, user-friendly interface, mobile-friendly and more.
Come100 Live Chat Enterprise edition contains all the basic features of SMB edition along with chat routing and allocation, key performance indicator (KPI) reporting, automatic visitor recognition, agent performance evaluation and 24/7 chat volume reports. It is also integrated with the GotoMeeting, Cisco, Avaya and more. Enterprise edition of Comm100 Live Chat can be organized either in the cloud or on-premises.
Some Common Features of Come100 Live Chat
Easy to Customize and User Interface
Comm100 live chat software customization feature is very helpful to modify the interface according to the requirement. Users can modify a variety of theme styles and colors to make the interface more attractive. This live chat software is compatible with any kind of websites. And the chat window on every website can be planned differently based on the page theme and layout.
Pre-chat Visitor Information
The pre-chat feature can be designed to record visitor insights such as name, email, product, etc. Along with these, Comm100 tool also able to monitor real-time visitor details such as what pages they visited, referring URL, and time spent on the site. You can also send the invitations to visitors who meet convinced pre-set scenarios depends on the parameters such as current page, visit times, and more.
Fast Response Time
Comm100 include several useful features through which chat agents can reduce their response time. Its typing indicator features allow your agents to see what their customers are typing before they send their message. So you can boost the response time and this will improve your support quality.
Via this tool, your agents can save the chat history of any particular users for future. Your chat operators can save transcripts for future reference, and also allows them to pin a related memo/note to the conversation. With the help of prior specific details, you can deal your returning customers perfectly, this will pleasantly surprise your customers.
Comm100 Live Chat tool is integrated with the leading ticket and CRM systems, some of them are Zendesk and Salesforce. It is also integrated with the insightful tools like Google Analytics. These important integrations will help you to serve better. You can also easily transfer data between your live chat and other third-party applications.
Security and Reliability
Its strong password policy and IP restriction prevent the unauthorized access to users’ accounts. One can change their passwords as frequently as preferred. Comm100 Live Chat’s ‘Maximum On‘ technology ensures that the live chat program runs endlessly without any type of interruptions, in spite of failures at both server and data center levels. You can also chat with your mobile phones, it is suitable for the iOS and Android devices.
- Automated Routing
- Automatic Customer Notices
- Complaint Monitoring
- Alerts / Escalation
- Inbox / Queue Management
- Knowledge Base
- Surveys & Feedback
- Trouble Ticketing
Pricing of Comm100 Live Chat Software
Team – $29/operator/month
- Unlimited chats
- Real-time visual monitoring
- Android/iOS apps
- 24/7 Live chat support
Business – $49.00/operator/month
- All the feature of Team Plan
- Group operators into departments for specialized service
- Customizable post-chat survey
- Comprehensive performance reports
- Salesforce, Zendesk, and Google Analytics Integrations
- Built-in language translator
Enterprise – by quote
- All the feature of Team and Business Plans
- It support of high traffic websites with millions of chats
- Advanced chat routing and distribution in large teams
- Cisco and Avaya Call Centers integration
- Single Sign-on
- LDAP Identification
- Supervisor Dashboards
- Personalized Onboarding
Supported Devices: Windows, Linux, Android, iPhone/iPad, Mac, Windows Mobile
Language Support: English, China, Germany, India, Japan
Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
Deployment: Cloud Hosted
All the features of Comm100 are effective in building a brand with imposing and reliable live chat support software. If you want a perfect live chat support for your business then this tool is perfect for you. Its pricing is OK for all types of business owners.
It is suggested to go with the free trial of Comm100 Live Chat Tool and use this tool without paying a penny. And if it suits your business then you can unlock it others feature by choosing any paid plan according to the size and requirement of your business. If you are not satisfied with this tool then you can also browse other Live Chat tools @ http://www.toolsinsight.com/blog/category/livechat-services