Live Chat solutions are the essential part of any online business/services because chatting directly with your visitors will increase the rate of conversion.
We have already discussed about the lots of Live Chat tools and services suitable for different business, and today we will talk about another professional Live Chat Tool – Chatra Live chat & offline messaging for businesses.
It is a cloud-based live chat platform specially designed for the small businesses and e-commerce retailers. This is the way through which you can easily communicate with your visitors and help them to buy your product or service.
This live chat platform allows your chat agents to wait for visitors to ask any product/service related query or start an automatic conversation with all of your visitors.
Chatra Live chat software also offers a group chat functionality through which you can allow your different chat agents and account or product specialists to deal with the visitor’s queries together in the single chat window.
This advance Group chat facilities help the customers to get all the information they need, without wasting their precious time. You can also use Chatra’s Group chat feature as a training tool and help your new chat agents to become professional under the direction of more experienced employees.
It also contains lots of other features like read receipts, chat notes, multi-lingual chat widget, notifications, offline messaging, dashboard, file transfer and more.
And the best part about this tool is, integration with Google Analytics. This will allow you to analyze data on the basis of a variety of events. You can easily customize the appearance and feel of the live chat experience.
Who Is Chatra Suitable For?
As we know that the clients and leads always have queries that need to be answered. Chatra is perfect for all types of online business and service providers, website owners, bloggers, e-commerce vendors, coaches and others. This live chat solution is all about boosting online sales. So, if you are the owner of any of the above-discussed business and wants to add a chat platform for your business then Chakra live chat solution is the best assistance for your customers.
Wait, Or Start Chatting with your Customer– Via Chatra live chat solution, you can easily see each and every website visitor who’s currently visiting your website in real time. So you can either wait for a website visitor to start the conversation, or you can preemptively send them a message.
Email List Building – If all of your chat agents are busy or unable to take the message then Chatra will automatically store the email address of your visitors, so you can deal with them later. Through this, you can build an email list and promote your product or share any product related information directly to your visitor’s inbox.
Live Chat Plus Offline Messaging – Chatra offers both online and offline messaging. Real-time interaction with your visitors is important but what happens if your chat agents are not available to deal with them? Don’t worry as the Chatra app is able to record any questions asked by your visitors, in order to answer them latter.
Conversation History- It is important to keep track of conversation history in order to improve your service. Chatra will help you to create logs of your live chat conversations; through this, you can easily manage the track of your support history.
Typing Indicators– This feature will of Chatra will allows you to see what your website visitors are typing in the real time. Through this, you can see what your website visitor is typing or is uncertain to hit send and prepare your answer.
Group Chats– If your product has different departments or layers of support then this feature is especially for you. This chat option will allow multiple live chat agents to chat with single visitors and solve their problems related to the different area.
Auto Messaging– Set and send an automated greeting to your website visitors land on a specific page. You can set an automated message according to the behavior or location of your visitor. It is very simple to configure automated messages.
Other features of Chatra.io Features
- Online and offline modes
- Targeted chats
- Real-time visitor List
- Pre-chat form
- Invisibility mode
- Operating hours
Chatra.io Pricing Plans:
You can use Chatra Live Chat Solution for free but with limited access. If you want to unlock all of its feature and then you have to subscribe its enterprise pricing package. Below read the complete details:
- Monthly – $19/agent
- Annually – $15/agent
Technical details of Chatra.io
Devices Supported: Windows, Android, Mac and Web-based
Language Support: English, Spain, France, Russia and Dutch
Customer Types: Small Business, Large Enterprises and Medium Business
Deployment: Cloud Hosted, On Premise and Open API
So, it is all about the Chatra and it is hoped that you’ve found why Chatra is famous as a sales-boosting solution.
If you want to add a live chat platform on your website in order to boost the conversion rate then this tool is perfect for you.
Chatra live chat solution is much more than a customer support service as it offers lots of other advance feature through which you can promote your business more efficiently.
If you’re searching for advance live chat integration for your business without investing a single penny then this tool is perfect for you. This will also help you to decrease the cost of support, and boost your sales.